Onboarding Manager

Full-Time

Remote

About Visage:

We are a venture-backed startup with a fully distributed global team. Visage is a SaaS platform for recruiting teams that automates candidate discovery and engagement while enabling teams to increase productivity by building predictable candidate pipelines, increasing hiring efficiency, and simplifying team-based work management. Our crowdSOURCING Platform delivers large batches of high-quality candidate profiles to employers worldwide within 24 hours, freeing teams to spend more of their time with candidates. Visage was founded in 2016 and has since been working with top organizations such as Cognizant, Walmart, Siemens, Sanofi, and L’Oreal, among others. 

 

About the Team:

You will join a team of highly accomplished startup professionals and technologists from all over the globe. We are a lean, flexible, fully distributed international team composed of intelligent, fun, and hard-working individuals whose mission is to disrupt recruiting technology. Learn about our vision and values

 

Responsibilities

Visage is looking for a motivated, positive, Onboarding Manager to join our growing Customer Success team! As our Onboarding Manager you will…

  • Serve as the main point of contact throughout the onboarding process
  • Drive adoption of Visage and ensure the client is set up for success
  • Follow a step-by-step onboarding plan to ensure customers are hitting Onboarding milestones and adopting best practices
  • Develop onboarding success metrics per client and partner with the client on execution
  • Own Customer Health and adoption metrics for assigned book of clients during onboarding
  • Own resolution of account escalations during onboarding
  • Respond to customer requests via email and our ticketing system (Intercom)
  • Contribute to maintaining and creating training materials and help center articles 

 

About You:

  • Minimum of 2-5 years of experience in B2B SaaS company and/or in the Talent Acquistion space
  • Experience in a customer-facing role
  • Experience with training and software implementation
  • Excellent verbal and written communication skills with the ability to convey technical information to non-technical audiences 
  • Detail-oriented and process driven
  • Experience with CRM and Ticketing Systems (we use Salesforce and Intercom) is a plus
  • Experience developing help articles and training materials including video production is a plus

 

Visage Perks: 

  • Fully remote team
  • Unlimited PTO Policy
  • Medical and Dental Insurance for US Employees 
  • 401(k) Benefits 
  • Flexible work schedule 
  • The team – meet our team and you will understand 🙂 

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